The secret to getting a cheap flight upgrade

7 years ago

Everyone would prefer to fly business or first class, but very few people are willing to pay for the privilege. And this is why there is no shortage of advice on the web about how to score a free upgrade.

The major problem with this advice is that it is largely either nonsense or works so rarely that it is practically irrelevant.

Yes, being polite to check-in staff can’t hurt. Yes, being a member of the frequent flyer scheme may help. Yes, in some circumstances a solo traveller may be bumped up as economy has been oversold.

But the sad truth is that all of these tactics result in an upgrade so rarely, you may as well forget about them. The only way to guarantee an upgrade is to pay for it.



How much you have to pay for it might be surprising, though. “How do I get a free upgrade?” is the wrong question. Try thinking: “How do I get a cheap upgrade?”

In August, I was flying from Washington DC to London Heathrow, premium economy with Virgin Atlantic. I checked in online, and went to drop my bags off at the check-in desk.

While there, I idly wondered how much an upgrade to Upper Class would cost. The answer was more than US$1000 (NZ$1573) and that, frankly, was not going to happen.

So then, more out of curiosity than anything else, I wondered if it was possible to upgrade with frequent flyer points. The woman at the desk said yes, and went into the computer to find out how many that would set me back. The answer? 10,000 miles, plus $93 in taxes.

That’s such a ludicrously good deal that I wanted to declare my undying love for the woman at the check-in desk. But there was a catch. She wasn’t authorised to make such a transaction – it had to be done by phone.

So I phoned up the frequent flyer club, explained the situation, gave my credit card details and authorised them to take 10,000 miles out of my account. I had 140,000-odd in there, so this seemed a brilliant investment of a small chunk of them. Within a couple of minutes, I’d got the Upper Class boarding pass in my grateful paws.


The Boeing 777 ‘Delta One’ business class flights to Los Angeles.  


The obvious lesson from this is to always ask about the cost of an upgrade when checking in or dropping off your checked in luggage. The worst that can happen is that they give a price so absurdly high that you descend into fits of laughter. But it may be surprisingly cheap – and this is to do with how airline frequent flyer schemes work.

This instance was Virgin Atlantic, but most other schemes work in a similar way. Limited numbers of seats in each class are set aside for frequent flyer redemptions on most sites. Sometimes these are snapped up very quickly, sometimes they remain available until right before the flight due to lack of demand.

On other occasions, extra seats are released later on. Again, this tends to happen when the plane isn’t full. So when you book, there may only be economy redemption seats available – but seats in higher classes may be released closer to your departure date. And upgrading to those newly released seats can often be bizarrely cheap – it’s a quirk of most frequent flyer schemes that upgrading tends to be much cheaper than paying outright for a higher-class ticket.

The check-in agent may be able to alert you to this if you ask about it, but it’s also possible to investigate independently a day or two before. Simply log into your frequent flyer account and go to make a dummy booking for the exact flight you’re going to be on. If there’s availability in the higher classes, there’s a strong chance that you’ll be able to upgrade for a relative pittance. Some airlines will allow you to do this online – others you’ll have to phone.

It may take a few extra minutes while doing an online check-in, but if you want to turn left without it emptying your wallet, this is by far your best chance of making it happen.


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